Returns & exchanges
Product returns and exchanges
We offer you a possibility to return or exchange your order or part of it within 30 days of receiving the order.
ï‚·Product exchanges/returns from European Union (EU) areFREE
Outside European Unionyou are responsiblefor the shipping fee of the returns/exchanges, and we deduct 20 € from the customs declaration
We would kindly want to remind of the environmental impact caused by logistics thus we aim to avoid unnecessary deliveries. We are happy to help you to choose the suitable product for you.
We will accept returned items complying with the following:gear must be returned in the condition you received it (new, unused, unwashed) and with the original box and/or packaging, including manufacturer tags where applicable.

An unclaimed parcelis not the same as returned or canceled order. If the customer does not pick up the shipment, Go Pet Club store has the right to charge the customer a separate 8€ handling fee for processing the unclaimed returned shipment, which will be deducted from the amount credited to the customer.
Keepthe receipt of the return until you have received the refund.
After your item has returned to the warehouse, please allowus2 weeks to handle your return.Once our warehouse has processed the return, we will refund the price of the return back to the same payment method you used for the original order.

If you have any questions about your return, please send us a email:[email protected] How to exchange products:
ï‚·Fill in theExchange/return Formand follow the return instructions below on the page
ï‚·If you want to exchange the product for a completely different product (not a different size / color of the same product), make a return notice as a normal return and contact our customer service to place a new order if your original order had a discount code and you wish to use it on the exchange too.
ï‚·Please note that wedo not exchange products directly, you must always place a new order. Our customer service will send you anexchange order of the products you have indicated on exchange / return form within the next working day at the latest.
ï‚·The exchange ordertakes into account any discounts in the original order as well as free postage
ï‚·When you have finished the exchange order, we will send you the new product within our normal delivery time
ï‚·If you return products outside of the European Union, you’ll be responsible for the cost of returning any itemsand 20 € customs declaration will be deducted from the returned amount(also when exchanging items).
How to return products:
ï‚·Fill in theReturn Form
ï‚·Include a note with your order number or include the packing slip with your returned items inside the original package. Handwritten is also fine! This is just to help our warehouse identify the returned order.
ï‚·Remove old shipping labels from returning package.
ï‚·Remember to request a receipt for your return and keep it until the return has been processed.
ï‚·European Union returns: DHL return label is included in your package. Once filling out theReturn Form, follow theDHL return instructions. To return the order you will need to return the package to DHL package service point.
ï‚·Finland:Return the products with the original package to the POSTI office.Please ensure that you remove old shipping labels and barcodes from the package. Go to the nearest post office and give the return delivery code671598tothe post officer to get free return delivery or use a Helposti-code for return.Get yourHelposti-code from the Posti websitehereand follow the instructions.You will need a JJFI- tracking code for the Helposti-code, which you will find on your delivery confirmation or in your package.
ï‚·Budbee returns (Finland & Sweden):
When you return via Budbee, you do not need a return label. Budbee will take care of it when collecting your parcel. The SMS you receive from Budbee at the time of delivery will contain a link to book a pick up. Book a pick-up time for your return according to the instructions on the link. If you have the Budbee app, you can book your return via the app. The driver will arrive to pick up the parcel at the selected pick-up time and will add the return stickers on the parcel.
If your delivery method was DPD, you will have a DHL return label in your package. DHLreturn partner is Itella. If you want to return your order contact Itella and make the return with DHL return label.
The rest of the world: You’ll be responsible for the cost of returning any itemsand 20 € customs declaration will be deducted from the returned amount(also when exchanging items). Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

Problem situations
You are obligated to keepthe receipt of the return until you have received the refund.
In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, you are required to notify the relevant party or parties stated in the terms and conditions within 14 days. If the order has been damaged during delivery, a complaint must be filed with the courier company immediately. Our email address [email protected].